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Estroff, S. (1985-06-06). A Personal View of Clients and Staff. In  (Ed.), Making It Crazy: An Ethnography of Psychiatric Clients in an American Community. : University of California Press,. Retrieved 13 Nov. 2018, from http://california.universitypressscholarship.com/view/10.1525/california/9780520054516.001.0001/upso-9780520054516-chapter-1.